Shipping policy

Order processing times

Standard orders are processed within 1-2 business days. If you have elected to get your hat pre-aged then add up to 5 business days.   During seasonal times like Black Friday and Christmas, order processing can take up 5 business days. We appreciate your patience while we prepare your order.

Shipping times

We manufacture and ship from our warehouse located in the United States. We currently ship to both domestic (the United States) and International customers

·       Orders shipping within the United States will arrive within 3-5 business days.

·       Orders shipping internationally can vary but we estimate 7-10 business days arrivals.

Shipping costs

·       Orders shipping & handling to an address in the United States with an order value of $49.99 or less before taxes, have a flat rate of $5.

·       Orders shipping to an address in the United States with an order value of $50.00 or more before taxes, have free shipping.

·       Orders shipping to any other address internationally are offered via shipping rates which are calculated at checkout. 

Returns, exchanges, cancellations

Full refunds are offered for regular priced merchandise within 14 days from date of purchase from a retail location, or within 14 days from receipt of online orders based on package tracking indicating an order has been delivered. Refunds will be returned to the original payment method used to make the purchase.

For all returns:

• Items must not be washed, worn or damaged.

• All original tags must be attached.

• You must present a valid receipt or order number.

 Sale and discount items are not eligible for returns or exchanges.

Cancellations: If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at customer_service@howleyusa.com    so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.

Shipping Issues: 

We provide real-time tracking information on all of our online orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at customer_service@howleyusa.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges.

Should your order arrive damaged, please take photos and send them to us at customer_service@howleyusa.com   We will send you a return label to ship the items back to us, and send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier we will ship you a replacement product once we have shipping carrier acknowledgement of the loss.