Lifetime Guarantee
Lifetime Guarantee Policy
We are committed to providing high-quality products that you can rely on for years to come. Our Lifetime Guarantee reflects our dedication to excellence, quality and customer satisfaction.
What is Covered:
Our Lifetime Guarantee applies to the original purchaser of our products and covers defects in materials and workmanship under normal use.
What is Not Covered:
This guarantee does not cover:
- Damage caused by misuse, abuse, or improper care.
- Normal wear and tear, including fading, stains, or natural breakdown of materials over extended time.
- Third-party alterations or unauthorized repairs.
How to Make a Claim:
If you believe your product has a defect covered by our Lifetime Guarantee:
- Contact our Customer Support Team at customer_service@howleyusa.com.
- Provide a description of the defect, and some photos of the issue.
Remedies:
At our discretion, we will repair, replace, or offer a store credit for the product. Replacement products may vary in style or color from the original.
Additional Information:
- This guarantee is valid only for purchases made directly from our online store or authorized retailers.
- This policy does not affect any statutory rights you may have under consumer laws.